Increase your value to current and future clients: the RAINBOW strategy
- Understand your clients’ business and how your clients can be your greatest ambassadors and sources of new work and referrals.
- Understand the impact of the current economic position on them.
- Strengthen and deepen your relationships with your clients.
- Increase the quality and quantity of work from your clients.
- Meet client expectations.
- Provide ‘added value’.
- Obtain feedback on your clients’ perceptions of you.
- Anticipate and prevent problems.
- Deal with difficult clients and complaints.
- Handle challenging fee discussions.
- Cross-sell between your firm and the client.
- Prepare a client relationship management strategy and plan.
- Implement your client relationship strategy.
Methodology
The workshop will include theory, discussion, checklists, case studies, role plays, class exercises, examples, presentations, tools, tips, traps and techniques. Some interactive parts of the workshop will be filmed on video, the output reviewed constructively and feedback given.
We'd be delighted to talk to you about this, so do please email Pippa on pippa.blakemore@pep-partnership.co.uk or telephone her on: +44 (0)118 931 0688.
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PEP's on-line coaching service (webinars) helps lawyers discover new ways to win profitable business and develop their clients. CPD points can be earned by solicitors in England and Wales. For information on PEP webinars, please email Pippa at pippa.blakemore@pep-partnership.co.uk.
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The PEP Partnership LLP is owned and managed by Bill and Pippa Blakemore.
Portrait photos taken by Nick Atkins
